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SMS Alert Policy

Mule Labs, LLC · Toll-free sender: +1 (844) 791-6767 · August 2026

What this number sends

Barkeep Sensors monitors refrigeration and draught equipment in bars, breweries, and restaurants. SMS on our toll-free number carries transactional equipment alerts only: temperature and pressure threshold breaches, back-to-normal notices, and monitoring hardware going offline. There is no marketing or promotional content of any kind on this number.

Opt-in is initiated by the recipient: they text ALERTS to +1 (844) 791-6767 from their own phone. Nothing is sent to a number before that.

SMS is optional and is not a condition of using Barkeep Sensors. Every alert is also delivered by app push notification and by email, and a venue can use the service in full with no SMS recipients at all.

How consent is given

  1. A venue owner or manager enters a staff member's name and mobile number in the Barkeep Sensors app, on the Alert Recipients screen.
  2. The number is stored in a pending state. It receives no text messages of any kind, and the person who entered it has no way to mark it as consented. Our system cannot send to a pending number.
  3. The app asks the venue to have that person text ALERTS to +1 (844) 791-6767 from their own phone.
  4. When that text arrives from the handset, and only then, the number becomes confirmed. Our reply names the venue the person is now receiving alerts for. The inbound text is the consent record, stored with its message ID and timestamp by our inbound webhook.
  5. If the handset never texts ALERTS, it is never messaged. No confirmation request, no reminder, nothing.

If a number texts ALERTS before any venue has entered it, our reply says so and nothing is enrolled.

Barkeep Sensors Alert Contacts screen. A pending SMS recipient is marked 'Awaiting opt-in text' with the line 'Awaiting opt-in. Nothing is sent until this number texts ALERTS to (844) 791-6767.' Below is the Add form with Method, Phone and Label fields, and the note: 'SMS recipients opt in themselves. After you add a number, have that person text ALERTS to (844) 791-6767 from their phone. Nothing is sent to a number until it does. SMS is optional - alerts also go to app push and email.'
The Alert Contacts screen in the Barkeep Sensors web app, where a venue enters a number and where consent state is shown. The pending recipient reads Awaiting opt-in text; nothing is sent to it. The note under the Add form tells the venue to have the person text ALERTS from their own phone, and that SMS is optional. Sample data from our public demo venue.

Messages we send

{venue} is replaced with the enrolling venue's name. These are the exact strings our system sends, shown as templates rather than captured phone screens.

Reply to the recipient's ALERTS text. This is the first message we ever send to a number.

Barkeep Sensors: You're confirmed for alerts from {venue}. Reply HELP for help, STOP to unsubscribe.

Reply to an ALERTS text from a number no venue has entered

Barkeep Sensors: No venue has added this number yet. Ask your venue to add it in the Barkeep Sensors app, then text ALERTS again. Reply STOP to opt out.

Threshold breach alert

Barkeep Sensors: Walk-In Cooler high threshold breach. Reading: 41.2F | Limit: 38.0F. Reply STOP to opt out, HELP for help.

Resolved alert

Barkeep Sensors: Walk-In Cooler back to normal. Reading: 37.4F | Limit: 38.0F. Reply STOP to opt out, HELP for help.

Hardware offline alert

Barkeep Sensors: Main Bar offline. No readings received. Reply STOP to opt out, HELP for help.

Reply to HELP or INFO

Barkeep Sensors equipment alerts. You get these because you texted ALERTS to this number. Support: support@barkeepsensors.com. Reply STOP to opt out.

Opting out

Reply STOP to any message. This opts the number out permanently and globally, across every venue in our system, not only the one that entered it, and adds it to a suppression list that also blocks it from being re-entered.

Venue owners, our administrators and our support staff cannot reverse an opt-out. Only the handset itself can, by texting START.

  • Recognised opt-out keywords: STOP, UNSUBSCRIBE, CANCEL, END, QUIT.
  • Recognised opt-in keywords: ALERTS, YES, START, UNSTOP.

A venue owner may also remove a recipient at any time in the app, which stops alerts to that number immediately.

Message frequency and rates

Alerts are event driven, sent only when a sensor crosses a threshold the venue configured or when monitoring hardware stops reporting. Volume is low, typically a few messages per month per recipient. Message frequency varies. Message and data rates may apply.

Help and contact

Reply HELP to any message, or email support@barkeepsensors.com.

Related policies: Privacy Policy and Terms of Service.

Barkeep Sensors is a product of Mule Labs, LLC.
5940 S Rainbow Blvd Ste 400, PMB 229785, Las Vegas, NV 89118